Warranty Conditions
Your furniture is under our care for many years to come
All Caploonba products are covered by a 2-year warranty against manufacturing, material and workmanship defects, starting from the date of delivery. Even if a product is discontinued, we guarantee to supply its spare parts for 10 years, so your room is never left incomplete.
Warranty Period and Coverage
The warranty is valid provided the product is assembled and used in accordance with the user manual; damage resulting from improper use is not covered by the warranty.
Warranty period
The warranty period starts on the date of delivery and is 2 years for all products. Time spent under repair during the warranty period is added to the warranty period.
Warranty coverage
Manufacturing, material and workmanship defects are covered by the warranty. These defects are repaired free of charge within the warranty period; parts that cannot be repaired are replaced.
10-year spare part guarantee
Even if a product is discontinued, we guarantee to supply spare parts for all our products for 10 years. This way, your furniture stays complete even years later.
Proper Use and Care
When you follow the usage standards we have developed through our R&D and user research, your furniture will serve you like new for many years.
User manual
Read the user manual and assembly instructions provided with the product carefully, and keep the manual throughout the warranty period.
Anchoring to the wall
Secure tall items such as wardrobes, bookcases and dressers to the wall as shown in the manual. This is the most important step for child safety.
Protection from moisture and heat
Keep your furniture away from heat sources, in dry and well-ventilated spaces; wipe up any spilled liquids without delay.
Sunlight
To prevent colour differences on surfaces, position products away from areas exposed to direct sunlight for long periods.
Cleaning
Wipe surfaces with a soft, slightly damp cloth; do not use abrasive or solvent-based cleaning products.
Load balance
Use shelves, drawers and bed surfaces within their stated load capacity; open and close moving parts without forcing them.
Warranty Service
Warranty claims are assessed together with the documents below.
Invoice and warranty certificate
Keep the purchase invoice and the warranty certificate provided with the product throughout the warranty period.
Product name and photos
The product name, the store of purchase and a few photos showing the issue help us assess your claim quickly.
Repair or part replacement
Defects found to be covered by the warranty are repaired free of charge; parts deemed necessary are replaced with new ones.
Warranty and spare part requests can be submitted to the store where the product was purchased or to destek@caploonba.com.
These warranty terms apply together with the warranty certificate and user manual provided with the product; statutory rights under Turkish Consumer Protection Law No. 6502 remain reserved. The terms may be updated in line with product and regulatory changes.