Frequently Asked Questions

On the page of the product you like, click "Add to Cart"; after confirming your cart, follow the delivery and payment steps to complete your order in a few minutes. If you run into a problem while ordering, you can write to destek@caploonba.com.

You can pay with Visa and Mastercard credit and debit cards, in a single payment or in up to 9 installments. All payments are protected by SSL and 3D Secure; your card details are never stored. Bank transfer/EFT and cash on delivery are not accepted.

The prices on our website are 9-installment prices; a discounted price applies to single payments. You can see the amounts in the "Installment Options" tab on the product page, and our partner banks on the Payment Options page.

Sign in to your account and view your order status under "My Orders". For products delivered by our assembly teams, we call you before delivery to schedule an appointment together; for products shipped by courier, tracking details appear in your account. For any questions, write to destek@caploonba.com.

Send a screenshot of the error to destek@caploonba.com and our team will look into it and help you as soon as possible.

An account lets you track your orders in one place, keeps your address and billing details saved for future purchases, and gives you early access to campaigns and special offers.

Orders are delivered within 30 business days at the latest; depending on the product and the season, it can be shorter. We call you before delivery to schedule a suitable appointment together. See Installation and Delivery for details.

Delivery and assembly are free in the provinces and districts covered by our assembly teams. You can check whether your area is covered on the clickable province map on the Installation and Delivery page. Products are shipped by courier to areas outside our coverage.

In our coverage areas, assembly is carried out free of charge by authorized Caploonba teams. Tall products are anchored to the wall against tipping, packaging is collected after assembly, and your product is handed over ready to use.

In deliveries made by our teams, products are inspected together at the time of assembly; any damaged or missing part is replaced with a new one. For courier deliveries, inspect the package before accepting it; if you notice damage, have the courier draw up a damage report, do not accept the product, and notify destek@caploonba.com.

All our products come with a 2-year warranty starting from the delivery date. Manufacturing, material and workmanship defects are repaired free of charge under warranty; your statutory rights under Turkish Consumer Protection Law No. 6502 remain reserved. See Warranty Conditions for details.

Contact the store where you bought the product or destek@caploonba.com with your purchase invoice and product details (product name, store, and a few photos showing the issue). Defects found to be covered by the warranty are repaired free of charge and the necessary parts are replaced with new ones; the time spent on repair is added to your warranty period.

Yes. We supply spare parts for 10 years, even if the product is discontinued — your furniture will never be left incomplete. For spare part requests, write to destek@caploonba.com.

Lift furniture instead of dragging it, anchor tall products to the wall as shown in the manual, and keep products away from heat sources and prolonged direct sunlight. A soft, slightly damp cloth is enough for cleaning; avoid abrasive or solvent-based cleaning products. All recommendations are in the "Proper Use and Care" section of the Warranty Conditions page.

Yes. You can exercise your right of withdrawal within 14 days from the date the product is delivered, without giving any reason. Simply notify the store where you purchased the product or destek@caploonba.com. See Returns and Exchanges for all conditions.

Returned products must be unused and in their original packaging. If the right of withdrawal is exercised after a non-defective product has been assembled, a 20% deduction is applied to the product price; no deduction applies to damaged or defective products. Custom-made products and hygiene products such as mattresses and bedding are excluded from returns. Details: Returns and Exchanges.

Damaged or missing parts noticed during assembly are replaced with new ones. If you notice damage at courier delivery, have a damage report drawn up, do not accept the product, and notify destek@caploonba.com. Exchanges and returns are free of charge for defective products; subject to stock, you can also exchange the product for a different color or model.

Your refund is issued within 14 days of your withdrawal notice reaching us. The time it takes for credit card refunds to appear in your account may vary by bank; installment payments may be refunded by your bank in installments.

E1 is an international emission standard showing that chemical emissions from wood-based panels used in furniture production, such as MDF and laminate, are at levels that pose no risk to health. Caploonba products are made with E1-certified materials. See our Safety and Quality page for details.

Our products are designed with child safety in mind: rounded corners, soft-close hinges and drawer rails, wall-anchoring hardware against tipping, and paints and varnishes suitable for children's rooms. Our production is E1, ISO 9001, CE and TSE certified. See Safety and Quality for details.

Yes. You can find our sales points across Turkey on the Stores page and see our products in person.